What is RIYO?
RIYO is an enterprise cloud service management platform that can be integrated into your current systems and/or white labelled. It enables organisations to seamlessly manage bookings, schedule jobs, complete service delivery, and take payments all in one place.
Unlike with error-prone and time-consuming legacy booking systems, RIYO is automated which speeds up processes and eliminates service blind spots. When communication breaks down between the business, service agent and customer, RIYO ensures that no critical details are lost as it automatically records all transactions.
A Service Management Solution You Can Depend On
Riyo is a cutting-edge enterprise software platform powered by JCurve Solutions (JCS), a leading cloud technology solution provider.
How RIYO Works
Bookings can be done by either your staff or customer
Real-time visibility and updates for the business, service agent, and customer
The customer gets a notification, confirms job completion, and provides ratings and feedback
On-time and friction-less end-to-end service leaves a lasting impression on the customer
Why RIYO?
Powered by a logic engine, it makes it quick and easy for teams to find the right service. The RIYO platform allows you to:
- Automatically allocate services based on pre-defined criteria
- Bring all stakeholders together in one place
- View and track service progress in real-time
- Ensure payment security until the customer confirms job completion
- Book services in advance or “on-demand”
- Access platform from mobile devices
- Monitor and control the customer experience from start to finish
Key Features
Scheduled or on-demand booking
End-to-end real-time updates
Secured transactions and payments
Instant feedback
Key Benefits
Visibility
360-degree view of live transactions as the software automatically tracks messages and chat interactions.
Workflow
Responsive scheduler easily handles changes in service schedule and delivery
Optimisation
Geo-fencing and route optimisation match the customer with resources that best suit them
Time for High-Value Tasks
Automation eliminates time-consuming manual processes enabling you to focus on exceptions and complex tasks